Frequently Asked Questions

Do you do combined shipping if I purchase more than one item from your shop?

Yes, absolutely! Message me prior to ordering so that I can create a separate listing for you of the items that you would like to purchase. I do it this way to help you avoid paying separate shipping for each individual item and then having to be refunded the difference.

Custom and personalized orders

At this time I am not taking custom or commissioned orders. If that happens to change in the future, I will definitely do a shop announcement as well as an announcement on my social media pages.

I've had my eye on a specific grip design that you've created, but when I went to purchase it, it was no longer available. Will you be making more?

A lot of my grip designs tend to sell quickly, but they will remain available until I announce that they will be discontinued either for the season or permanently. If you ever notice a design that you wanted has sold out, please either send me a message or wait a day or two. I try to renew listings every few days as I complete pre-existing orders, but I am always happy to renew a listing for you if at all possible.

What happens if my package arrives damaged or becomes lost/stuck in transit? Can you tell me what's going on?

Unfortunately, no. We receive the exact same shipping information as you do. As the USPS is a separate entity from the shop, I have zero control over your order once it is in the hands of the postal service. I am not responsible for lost, stolen, or damaged mail. I do however insure each package that I send out out of my own pocket as a means to try to help out where I can. I take great care in packaging your order so that it arrives in the same condition that I sent it. Accidents do happen though.

If your package is ever severely delayed or goes missing, please go to http://www.usps.com/help/missing-mail.htm.

If your package arrives damaged due to mishandling, please file a claim with USPS at www.usps.com/help/claims.htm